Return & Refund Policy

Last Updated: October 31, 2024

Return Policy

Our return policy is valid for 30 days from your purchase date. If 30 days have passed since your purchase, we are unable to offer a refund.

We currently do not provide return labels and cannot refund the shipping cost for your order.

Return Eligibility

To qualify for a return, items must be:

• Unused and in the same condition you received them
• In the original packaging
• Accompanied by receipt or proof of purchase

Non-returnable items include:

• Perishable goods like food and flowers
• Intimate or sanitary goods
• Hazardous materials or flammable liquids/gases
• Gift cards
• Downloadable software products
• Certain health and personal care items

Partial Refunds

Partial refunds may be issued for:

• Items not in original condition, damaged, or missing parts not due to our error
• Items returned more than 30 days after delivery
• Opened or used items (case-by-case basis)

Refunds

Upon receiving and inspecting your return, we'll notify you and process the refund. Refund processing times vary:

• PayPal: Almost instant
• Credit cards: 5-10 business days depending on your bank

If the original payment method is unavailable, we'll issue a refund via PayPal after obtaining your details.

Late or Missing Refunds

If you haven't received a refund yet, check your bank account, then contact your bank and credit card company as there might be processing delays. If the refund is still missing, contact us at support@maxyourmac.com.

Sale Items

Exchanges

If you encounter a product issue, please contact support at support@maxyourmac.com for assistance and troubleshooting. Note that we cannot offer exchanges for items that have been opened. We'll guide you on the next steps based on the problem details.

Returning Items

Please contact us at support@maxyourmac.com before returning any item. You're responsible for the return shipping costs, and we recommend using a trackable service or purchasing insurance for items over $75.

Contact Information

For any return or refund inquiries, please contact us: