Our Commitment

At MaxYourMac, we want you to be completely satisfied with your purchase. If you're not happy with your SSD upgrade for any reason, we offer a straightforward return policy to ensure your peace of mind.

30-Day Return Window

You have 30 days from the date of delivery to return your product for a full refund. To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging with all accessories
• Accompanied by the receipt or proof of purchase

Return Process

1. Initiate Return: Email support@maxyourmac.com with your order number and reason for return
2. Receive RMA Number: We'll provide a Return Merchandise Authorization (RMA) number within 24 hours
3. Ship Product: Pack the item securely and ship to our return address with the RMA number visible
4. Inspection: Once received, we'll inspect the product within 2 business days
5. Refund: Approved returns will be refunded within 5-7 business days

Return Shipping

• Customer is responsible for return shipping costs
• We recommend using a trackable shipping service
• We cannot guarantee receipt of items without tracking
• Original shipping charges are non-refundable

Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We'll arrange for a prepaid return label
• Choose between replacement or full refund
• Expedited shipping available for replacements

Non-Returnable Items

• Products damaged due to misuse or improper installation
• Items returned after the 30-day window
• Products with missing parts or accessories
• Opened software or digital downloads

Refund Processing

Once your return is approved:

• Refunds are processed to the original payment method
• Credit card refunds may take 5-10 business days to appear
• PayPal refunds are typically instant
• You'll receive an email confirmation when processed

Exchanges

We only replace items if they are defective or damaged. If you need to exchange for a different product, please return the item for a refund and place a new order.

Warranty Claims

Products covered under our 1-year warranty follow a different process:

• Contact warranty@maxyourmac.com with proof of purchase
• Describe the issue in detail
• We'll troubleshoot before approving a warranty return
• Warranty covers manufacturing defects only

International Returns

For orders shipped internationally:

• Customer is responsible for all return shipping costs
• Any customs or import duties are non-refundable
• Returns may take longer to process

Contact Us

For questions about returns or to initiate a return: