Refund Policy

30-Day Return Guarantee

We offer a 30-day return window from the date of delivery. We want you to be completely satisfied with your SlimQ SSD upgrade.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging with all accessories included
• Accompanied by the receipt or proof of purchase

Return Process

1. Contact our support team at info@slimq.life to initiate a return
2. Provide your order number and reason for return
3. Receive a return authorization number (RMA)
4. Ship the item back to our designated warehouse
5. Receive your refund within 5-7 business days after we receive the item

Defective Products

If you receive a defective product:

• We cover all return shipping costs
• You can choose a full refund or replacement
• We expedite the replacement shipping at no extra cost

Return Shipping Costs

• Defective items: We cover all shipping costs
• Change of mind/compatibility issues: Customer covers return shipping to our nearest warehouse
• Wrong item shipped: We cover all shipping costs and expedite the correct item

Refund Timeline

Once we receive your returned item:

• Inspection: 1-2 business days
• Refund processing: 3-5 business days
• Bank processing: 5-10 business days (varies by bank)

Questions?

If you have any questions about returns or refunds, please contact us:

Email: info@slimq.life

WhatsApp: Available through our website chat feature